Vivacity / information

Complaints & disputes

We want every interaction with Vivacity to be professional, clear and fair.

Start with us

If something has not met your expectations, please tell the salesperson or our office as soon as possible. We will listen, record the concern and work toward a fair resolution.

Escalation

If you are not satisfied with our response, you may contact the Real Estate Authority (REA). Independent information is available at rea.govt.nz.

Contact

Email hello@vivacityrealty.com with the subject “Complaint” and include the relevant property or transaction details.

Questions? Contact Vivacity.